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Security

Genesys makes the following security recommendations for deploying eServices:

  • Put Web API Server in the DMZ.
  • Put all other eServices components in the internal network.
  • Open ports in the firewall between the DMZ and the internal network to allow Web API Server to connect with other eServices components. The following table lists each component and the port to open.
  • Port Types in Firewall

    Server

    Port

    Configuration Server

    Default port on Server Info tab

    Message Server

    Default port on Server Info tab

    Solution Control Server

    Default port on Server Info tab

    Interaction Server

    Default port on Server Info tab

    Chat Server

    Port specified by the webapi-port option in the settings section. If not specified, default port on Server Info tab.

    E-mail Server

    Port specified by the webapi-port option in the settings section

    Stat Server

    Default port on Server Info tab

    Co-Browsing Server

    HTTPS

    UCS

    Port specified by the ucsapi option in the ports section

  • Open a port in the firewall to allow Solution Control Server to connect to the Local Control Agent (LCA) located on the host of Web API Server.
  • Open ports in the firewall to allow SMS Server to connect to the SMSCs specified in the SMS Server’s configuration
This page was last modified on August 1, 2014, at 16:28.

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