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Voice Configuration Overview

This page outlines the configuration for a basic voice Callback service, in order to help you to become familiar with the steps involved. It highlights the key options that are configured through the GMS Service Management UI, as well as the configurations that must be performed outside of the Service Management UI. After becoming familiar with the basics, you can then further customize your services as needed.


Step Configuration Required
Media Type Set configuration option in the GMS Service Management UI. See the Scenarios section.
Call Direction Set configuration option in the GMS Service Management UI. See the Scenarios section.
Wait for Agent to be Available Set up a URS strategy for queuing in IRD. See URS strategy.

Set configuration option in the GMS Service Management UI. See the Scenarios section.

Accept an Inbound Call Set up an inbound matching service in Configuration Manager. See Accepting an Inbound Call.
Make an Outbound Call Set configuration option in the GMS Service Management UI. See the Scenarios section.
Process the Call Set up play treatment files in the Media Server. See Media Server.

Set configuration option in the GMS Service Management UI. See the Scenarios section.

Route the Call Set configuration option in the GMS Service Management UI. See the Scenarios section.
This page was last modified on November 13, 2015, at 05:56.

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