The following configuration is required for both voice and chat scenarios:
Setting up a URS Strategy for Queuing
- Download the zip file containing the URS strategies: Genesys Mobile Services URS Strategies
- Open Interaction Routing Designer (IRD).
- Import the strategy WaitForTarget.zcf, and subroutine SetRouteDelay.zcf, using File > Import From File on the respective tabs.
- Open the strategy and subroutine.
- Compile and save.
Note: You do not need to load the strategy because it will be invoked by the URS web interface. See the Interaction Routing Designer help file for information about using IRD.