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URS Strategy

The following configuration is required for both voice and chat scenarios:

Setting up a URS Strategy for Queuing

  1. Download the zip file containing the URS strategies: Genesys Mobile Services URS Strategies
  2. Open Interaction Routing Designer (IRD).
  3. Import the strategy WaitForTarget.zcf, and subroutine SetRouteDelay.zcf, using File > Import From File on the respective tabs.
  4. Open the strategy and subroutine.
  5. Compile and save.

Note: You do not need to load the strategy because it will be invoked by the URS web interface. See the Interaction Routing Designer help file for information about using IRD.

This page was last modified on November 13, 2015, at 05:56.

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