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Chat Configuration Overview

This page outlines the configuration for a basic chat Callback service, in order to help you to become familiar with the steps involved. It highlights the key options that are configured through the GMS Service Management UI, as well as the configurations that must be performed outside of the Service Management UI. After becoming familiar with the basics, you can then further customize your services as needed.


Step Configuration Required
Media Type Set configuration option in the GMS Service Management UI. See the Scenarios section.
Wait for Agent to be Available Set up a URS strategy for queuing in IRD. See URS strategy.

Set configuration option in the GMS Service Management UI. See the Scenarios section.

Accept a Chat Interaction Set up an inbound chat matching service in Configuration Manager. See Accepting a Chat Interaction.
Route the Interaction Set configuration option in the GMS Service Management UI. See the Scenarios section.
This page was last modified on November 13, 2015, at 05:56.

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