Activate / Deactivate a Category
A saved category can be active or inactive. When an active category is applied to SpeechMiner, interactions can be assigned to it. When an inactive category is applied, it is saved in SpeechMiner but interactions cannot be assigned to it.
This feature allows you to temporarily stop using a category when it is not relevant. When SpeechMiner processes an interaction, it checks every active category to see if it should be assigned to the interaction. Because of this, it is a good idea to deactivate categories that are not needed because it makes interaction processing faster and more efficient. For example, if you only use a particular Program during certain sales campaigns, you can deactivate categories that require the Program when no sales campaigns that use it are underway.
Activating or deactivating a parent category causes all of its sub-categories to be activated or deactivated along with it.
When you deactivate a category that has been applied to SpeechMiner previously, you have to apply it to SpeechMiner in order to deactivate it in SpeechMiner.
Active Categories appear in the tree list in normal type; inactive categories appear in gray type.
To activate/deactivate a category
- In the left panel, right-click the category, and then select Activate or Deactivate.
- If you want to deactivate the category in SpeechMiner, apply the category. For additional information, see Saving and Applying Category Changes.
The category is activated or deactivated in the Category Manager.