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Evaluation Sessions Grid

The Quality Monitoring evaluation sessions grid contains a list of all the evaluation sessions the user must fill out.

From the grid you can quickly see which evaluation sessions were started, in progress and/or completed.

Sessiongrid.png

The Evaluation Sessions grid contains the following information and actions:

Parameter/Column Description
Delete.png Deletes the selected evaluation session.
Filterdata.png Enables you to search for a specific evaluation session according to the session's name.
0 Selected Indicates the amount of evaluation sessions selected in the grid.
Name The name of the evaluation session.
Description Contains an explanation about the specific evaluation session.
Type Indicates whether the evaluation session is a Regular or Calibration session. For details, refer to Evaluations Manager.
Forms Indicates the number of forms associated with the evaluation session.
Agent Indicates the agent for which the evaluation session was created.
Due Indicates the date on which the evaluation session must be completed.
Assigned Indicates the evaluator that must perform the evaluation session.
Status Indicates if the evaluation session is:
  • In Progress = the evaluation has started, but has not been completed.
  • Ready = the evaluation has not started.
  • Complete = the evaluation session has been completed.
Creator Indicates the user that created the evaluation session.
Interaction Indicates the interaction in which the agent participated.
Score Indicates the score the agent received as a result of the evaluation.
Columnselection.png Enables you to select the columns that appear in the Evaluation Sessions grid.



See Also

Perform an Evaluation
Create an Evaluation
Evaluations Manager

This page was last edited on January 27, 2015, at 11:49.
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