Media Control Platform
The core component of the Genesys Voice Platform (GVP) 8.x that executes the actual voice applications in the GVP solution. In addition, it is used by other communication layer components, such as SIP Server, to provide broader customer service scenarios, such as agent interactions, and many other functions.
Glossary
Media Control Platform
The core component of the Genesys Voice Platform (GVP) 8.x that executes the actual voice applications in the GVP solution. In addition, it is used by other communication layer components, such as SIP Server, to provide broader customer service scenarios, such as agent interactions, and many other functions.
Glossary
GVP and ORS Debuggers
Contents
Configuring the GVP Debugger
In order to make test calls, you must configure (GVP) Debugger Preferences. The GVP Debugger used to debug voice applications allows you to debug an application by having the GVP Media Control Platform (MCP) initiate a call to a softphone. Once the call is answered, the MCP runs the application. You can then interact with the application just as if the call was initiated from the softphone.
For more information, see Callflow Post Installation, GVP Debugger section.
Configuring the ORS Debugger
Composer provides real-time debugging capabilities for Orchestration Server (ORS) routing applications. The ORS Debugger is integrated within the workflow designer for making test calls, creating breakpoints, viewing call traces, stepping through an SCXML document/workflow, and debugging applications. In order to use the ORS Debugger, you must first set ORS Debugger Preferences.
For more information, see Workflow Post Installation, ORS Debugger sectioin.
Enabling Debugging in the Media Control Platform (MCP)
To use the GVP debugging feature of Composer, the Media Control Platform (MCP) must be configured in Composer Preferences.
For more information, see Media Control Platform in Callflow Post Installation.