Configure Context Services

Purpose: To configure Context Services in the Configuration Layer.

Procedure

1. To disable the other services, set the following parameters in the services section of the Options tab of the Context Services UCS application:

   SystemInformation=DISABLE
   CustomerView=ENABLE
   ConfigSynchro=DISABLE
   Contact=DISABLE
   OMContacts=DISABLE
   Archive=DISABLE
   ArchiveSynchro=DISABLE
   Callback=DISABLE
   Chat=DISABLE
   DataIntegrityCorrection=DISABLE
   DataStatistics=DISABLE
   Index=DISABLE
   Ixn=DISABLE
   KnowledgeLibrary=DISABLE
   OMInteraction=DISABLE
   OMInteractions=DISABLE
   OMResponse=DISABLE
   PhoneCall=DISABLE
   ResourceProperty=DISABLE
   Stat=DISABLE
   Stencil=DISABLE
   URSService=DISABLE
   

   The following screen shot displays this configuration in Genesys Administrator.

   

   Note: CustomerView is the only enabled parameter.

2. To disable Remote Method Invocation (RMI), set the enable-rmi parameter in the settings section on the Options tab of the of the Context Services UCS application to false.
3. To assign the RMI port, set the ucsapi parameter in the ports section on the Options tab of the Context Services UCS application to a correct port number. For example, 7550.
   Note: Even if RMI is not used, this port number must be assigned.

Multiple Context Services on a Single Database

When configuring multiple Context Services on the same database:

1. Start one Context Services with the option ConfigSynchro set to ENABLE and all other options set to DISABLE.
2. Configure all other Context Services instances as described previously, with the listed options set to DISABLE.

When in the customizing phase, you may have to change the configuration of the core Profile attributes in the Configuration Layer. In this case:

• One (and only one) instance must have the option ConfigSynchro set to ENABLE. Use this instance to update Profiles or Services metadata.
• After each change, reload the cache on each of other instances using /metadata/cache URI.