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The Genesys Softphone sits on top of the SIP Endpoint SDK for .NET to enable it to take advantage of the SIP-based third-party call control functionality.

The following diagram illustrates the Genesys Softphone architecture:

Genesys Softphone Architecture.png

Features and Functionality


The Genesys Softphone supports Dual-Tone Multi-Frequency (DTMF) signalling according to the RFC 2833 standard for third-party call control.

After receiving a NOTIFY with DTMF event, the Softphone Endpoint generates DTMF signals.

DTMF can be sent by using one of the three possible methods:

Third-party Call Control

When the Genesys Softphone Endpoint has registered on the Genesys SIP Server, it will support the following third-party call control scenarios:

SIP Voice

The Genesys Softphone supports the following codecs for SIP signaling:

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This page was last modified on 30 January 2018, at 07:47.