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Genesys T-Server and UCMA Connector for Skype for Business Release Notes

Genesys T-Server and UCMA Connector for Skype for Business is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
11/09/17 Hot Fix X

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Previously, when a call undergoing remote treatment was routed to an agent, T-Server reported EventRinging for the agent, started to disconnect treatments and then started to connect the agent after the end of the treatment. If treatment disconnection took long, it caused a long delay on Workspace Desktop Edition (WDE) between EventRinging and the incoming Skype for Business call. Now when such a call is routed, T-Server immediately disconnects the treatment, reports EventRinging, and connects the agent only after the treatment is disconnected. (LYNC-3348)

If the handle-direct-calls option is set to on-login and an agent logs in on a device that is in Do Not Disturb On state, the device will now be set to Do Not Disturb Off state after the agent logs in. T-Server will continue to monitor any presence state changes that occur while the agent is logged in, and will set the agent's device into the appropriate Do Not Disturb state when the agent logs out. Previously, T-Server did not perform these actions, which resulted in the agent device being stuck in DND On state after the agent logged in. (LYNC-3347)

Previously, in case of a race condition, a dial-out request destination DN could join into the call after the failure of the request. Now the request destination DN is restricted from joining for 10 seconds after the failure of the request. A new request to the same destination will be performed without restrictions. (LYNC-3313)

Previously, when an agent called a Tel URI, a failed supervision session was created and the supervisor could no longer monitor agents. Now, if an agent monitored by a supervisor dials a Tel URI, the supervisor will not be included in the call. (LYNC-3308)

Previously, if a call to Skype for Business was made from numbers with a leading + character (+NNNNN), the ANI of such calls was reported as sip:+NNNNN@domain.com and it was impossible to call back using this ANI. Now T-Server reports the ANI of such calls as +NNNNN, and the agent is able to call back the customer. (LYNC-3285)

Previously, when the Connector was uninstalled, its configuration file was deleted. The installation procedure also did not check for an existing connector.config file and overwrote it with default contents. Now the installation procedure checks for the presence of this file and asks whether it should be overwritten. Uninstallation does not remove this file. (LYNC-2424)

Upgrade Notes

No special procedure is required to upgrade to release


This release of T-Server is built with T-Server Common Part (TSCP) release number TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This page was last edited on April 5, 2018, at 21:55.
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