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Frontline Advisor is part of 9.x starting in

Frontline Advisor Release Notes

Release Date Release Type Restrictions
12/21/18 General Under Shipping Control

Frontline Advisor is platform-independent software. You can deploy the installation package on any operating system that Frontline Advisor supports.

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Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • Improved Dashboard Performance — The performance of the Frontline Advisor dashboard has been improved, which includes improved rollup performance. The dashboard loads into the browser faster than it did in previous 9.0 releases and is quicker to respond to user activity, even in large configurations and in any supported browser. For example, as you select nodes in the Hierarchy pane, the Team pane updates more quickly than it did previously. (GFA-5047, PLT-7877)
  • Improved Startup Time — Frontline Advisor startup time has been improved. (GFA-5050)
  • Improvements to Search Functionality in the Hierarchy Pane — The Frontline Advisor Hierarchy pane now retains each node's expanded/contracted status after you clear a search term from the pane's Search field. (GFA-4889)
  • Improved Dashboard Filter Functionality — In the Frontline Advisor dashboard toolbar, it is now easier to see which filters are enabled and which are disabled. For example, if you click the Voice channel filter to enable it, it will display as a much darker color than the channel filters that are disabled. (GFA-4870)

Resolved Issues

This release contains the following resolved issues:

Previously, there was a "race" condition that could occur when you were manipulating the Frontline Advisor hierarchy. The condition did not affect the dashboard, but it could cause an IndexOutOfBoundsException error to be printed in the logs. This issue has been corrected in this release. (GFA-5055)

Requests made for Frontline Advisor (FA) data while FA is starting will no longer log exceptions. During this time, state metric data can still be successfully returned, if available, until both state and performance data are fully available. (GFA-5046)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 27, 2019, at 15:23.
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