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Frontline Advisor is part of 9.x starting in

Frontline Advisor Release Notes

Release Date Release Type Restrictions
10/11/18 General Under Shipping Control

Frontline Advisor is platform-independent software. You can deploy the installation package on any operating system that Frontline Advisor supports.

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Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new feature and enhancement:

  • Automatic Historical Data Cleanupβ€”An Advisors database administrator can delete or purge historical data with a scheduled job or a manual operation. The historical data purge process for FA relies on the following property that is recorded in the Platform database table CONFIG_PARAMETER, which purges archived threshold violations:
    Starting with this release, the historical data cleanup process runs automatically and on the schedule specified by the preceding property.
    • In an Oracle installation, the job runs nightly. The job log contains the data cleanup results. The new automatic job is not created in your migrated schema if you already have a job created manually for the same purpose.
    • In an MS SQL Server installation, the cleanup is done by XML Generator during the nightly refresh or at XML Generator startup. No SQL Server Agent job is created automatically and there is no check to verify if a manual job exists. You can drop any existing SQL Server Agent job, although it is not necessary to do so because both processes (manual and automatic) use the same purge parameters.

Resolved Issues

This release contains the following resolved issues:

The Frontline Advisor dashboard now correctly shows or hides all of the toolbar buttons based on user access permissions. Previously, when a user did not have the FrontlineAdvisor.SupervisorDashboard.ColumnChooser.canView permission, the toolbar did not include the Column Chooser button, which was correct behavior, but it also failed to display the channel and time profile filter buttons although the FrontlineAdvisor.SupervisorDashboard.ColumnChooser.canView permission should have no effect on other buttons. The toolbar now correctly includes the channel and time profile filter buttons, regardless of the permission setting for Column Chooser visibility. (GFA-5048)

For new installations, the time profiles for FA metrics now match the general default FA time profiles setting. Previously, in new FA installations, the time profiles for FA metrics were not consistent with the general default FA time profile setting. Time profile configuration remains unchanged for existing installations. (GFA-4630)

The addition of a new FA hierarchy root folder(s) is now correctly reflected after hierarchy reload (manual or nightly) in subsequent updates from Advisors Web Services without restarting or logging out and in again. Changes to permissions have a one-hour cache timeout, which is normal operation that might impact some users' ability to see a change in hierarchy. Previously when you added a new hierarchy root folder to FA and clicked the Hierarchy Reload button, the new hierarchy grouping did not show up in the Hierarchy pane and you had to log out and log in again to load the new hierarchy. (GFA-3627)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 27, 2019, at 15:23.
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