Jump to: navigation, search

9.0.003.09

Contact Center Advisor and Workforce Advisor is part of 9.x starting in 9.0.000.06.

Contact Center Advisor and Workforce Advisor Release Notes

Release Date Release Type Restrictions
04/17/20 Update

Contact Center Advisor and Workforce Advisor is platform-independent software. You can deploy the installation package on any operating system that Contact Center Advisor and Workforce Advisor supports.

Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release is compatible with the following Advisors components:

  • Advisors Platform release 9.0.003.09
  • Advisors Genesys Adapter release 9.0.003.09
  • Frontline Advisor release 9.0.003.09


Resolved Issues

This release contains the following resolved issues:


Changes to Contact Center Advisor (CCAdv) Hierarchy Business Attributes in the Configuration Server are now processed correctly when the CCAdv XML Generator application switches over to its Backup. Previously, updates that were made while the Backup application was running were sometimes missed. (CAWU-13319)



Upgrade Notes

No special procedure is required to upgrade to release 9.0.003.09.

This page was last edited on April 17, 2020, at 16:34.
blog comments powered by Disqus