Contact Center Advisor and Workforce Advisor Release Notes
|Release Date||Release Type||Restrictions|
Contact Center Advisor and Workforce Advisor is platform-independent software. You can deploy the installation package on any operating system that Contact Center Advisor and Workforce Advisor supports.
This release is compatible with the following Advisors components:
- Advisors Platform release 9.0.003.09
- Advisors Genesys Adapter release 9.0.003.09
- Frontline Advisor release 9.0.003.09
This release contains the following resolved issues:
Changes to Contact Center Advisor (CCAdv) Hierarchy Business Attributes in the Configuration Server are now processed correctly when the CCAdv XML Generator application switches over to its Backup. Previously, updates that were made while the Backup application was running were sometimes missed. (CAWU-13319)
No special procedure is required to upgrade to release 9.0.003.09.