8.5.170.64

Voice Platform Resource Manager Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/27/16	General			X		X

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Genesys Voice Platform

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List of Release Notes

What's New

This release contains the following new features and enhancements:

• With this release, Resource Manager enables VXML IVR Recording, in a way similar to MSML GIR recording. Use the configuration option gvp.policy.voicexml-recording-allowed to configure VXML IVR Recording. When set to true (the default), this option instructs Resource Manager to:

• Find the matching recording IVR Profile and add a new reference to the recording IVR Profile in a new Request URI parameter (record-ivr-profile), so that Media Control Platform will know which IVR Profile contains the encryption certificates.
• Find the matching recording IVR Profile, and merge all service parameters that have the recordingclient prefix to the current IVR Profile service parameters.

• Resource Manager supports the service-type record in an IVR Profile. RM locates and selects the appropriate record IVR profile.
• Resource Manager supports geo-location based selection of the record IVR profile, configured by the gvp.general.geo-location option in the IVR profile.

Refer to GVP Support for IVR Recording for additional details.

Resolved Issues

This release contains the following resolved issues:

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Resource Manager no longer generates duplicate call IDs when more than one instance of RM is started in a host at the same moment. (GVP-23397)

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Resource Manager now submits the correct peak statistics for the record media service-type. Previously RM did not decrement the peak statistics when the recording call legs were terminated in third-party recording scenarios. (GVP-23370)

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Resource Manager now includes IVR Profile DBID information in the initial INVITE to Media Control Platform, after a failure to contact CTI-Connector when CTI is enabled with the setting ALWAYS. (GVP-23283)

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Resource Manager no longer terminates due to a race condition while manipulating internal data structures between a new incoming call leg and a terminating leg for an outbound conference. (GVP-23282)

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Resource Manager no longer freezes, unable to shut down, while clearing dead call information during a shutdown. (GVP-23268)

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Resource Manager no longer consumes excessive memory when dynamic configuration changes are made. (GVP-22661)

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Upgrade Notes

When Resource Manager is upgraded to 8.5.170.64 or later where RM supports IVR recording, you must do either of the following:

• Upgrade Media Control Platform (MCP) to a version greater than or equal to 8.5.170.71.
• If upgrading MCP to a version greater than or equal to 8.5.170.71 is not possible, then disable IVR recording feature (using the above mentioned gvp.policy.voicexml-recording-allowed option) for RM either via tenant configuration or RM configuration.