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Predictive Routing - Data Loader Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/24/21 General Under Shipping Control X

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What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

  • The SQL query packaged with Data Loader, which is used for extraction of interaction user data stored in the Genesys Info Mart database, has been updated to support the Genesys Info Mart database deployed on Oracle. Previous versions of the SQL query produced an error when extracting the interaction dataset from the Genesys Info Mart database deployed on Oracle and uploading it to the Cloud Feature Engineering Pipeline. (PRR-7163)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 24, 2021, at 15:22.
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