9.0.018.02

Predictive Routing - Data Loader Release Notes

9.x

Predictive Routing - Data Loader is part of 9.x starting in 9.0.016.09.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/24/21	General	Under Shipping Control		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

• The SQL query packaged with Data Loader, which is used for extraction of interaction user data stored in the Genesys Info Mart database, has been updated to support the Genesys Info Mart database deployed on Oracle. Previous versions of the SQL query produced an error when extracting the interaction dataset from the Genesys Info Mart database deployed on Oracle and uploading it to the Cloud Feature Engineering Pipeline. (PRR-7163)

Upgrade Notes

No special procedure is required to upgrade to release 9.0.018.02.