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Genesys Knowledge Center Server Release Notes

Genesys Knowledge Center Server is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
01/31/19 General X X

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What's New

This release contains the following new features and enhancements:

  • New Entity Management Capability:
    • Knowledge managers can use entities to improve search behavior and results. By defining entities, values within an entity, and synonyms for each value on one or more languages in CMS, you can improve Natural Language Understanding (NLU) and search accuracy to better match the intent of a knowledge query. (GK-7826)

Resolved Issues

This release contains the following resolved issues:

When a secured load balancer is used on top of Genesys Knowledge Cluster and its host and port are correctly configured in the Cluster application, the Pulse widget now uses a secured connection to open the Kibana dashboards. Previously, a non-secured connection was used to open the Kibana reporting dashboard from the Pulse widgets. (GK-7723)

Published documents now display document sections in the correct order. Previously, section ordering in published documents were different from how they were ordered in their CMS template. (GK-7689)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 31, 2019, at 17:34.
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