9.0.006.07
Genesys Knowledge Center Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 01/21/20 | Hot Fix | X | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issue:
A No Answer event will be no longer be automatically generated if a Search request without a result is invoked by Proactive Knowledge. Previously, when there were no results for a Search request the Genesys Knowledge Center automatically created a No Answer event. (GK-8286)
Genesys Knowledge Center (GKC) Server now provides the Interaction ID associated with documents that were obtained during an interaction. This occurs when the Search, Visit document or Feedback options are performed in an Active Media environment that includes the Knowledge Center plugin for WDE. Note: The GKC API responds by storing the interactionId property. Also, InteractionId Historical records can now be filtered according to interactionId. (GK-8426)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.006.07.