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9.0.001.05

Apple Business Chat Plug-in for Workspace Desktop Edition Release Notes



Apple Business Chat Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.0.000.19.
Release Date Release Type Restrictions AIX Linux Solaris Windows
09/27/18 Update X

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Releases Info

Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • The plugin now supports asynchronous chat. Agents can use workbins to store dormant chat sessions for later use. If a customer resumes the interaction, it is automatically removed from the workbin and transferred to an available agent. See the Chat Server Release Note for more information.


Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 9.0.001.05.

This page was last edited on October 28, 2018, at 14:20.
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