9.1.006.09

Digital Messaging Server Release Notes

9.x

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/24/20	Update			X		X

Helpful Links

Releases Info

• List of 9.1.x Releases
• 9.1.x Known Issues

Product Documentation

• Messaging Applications

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for Windows Server 2019. See the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (DMS-667)
• Support for Red Hat Enterprise Linux 8. See the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (DMS-656)
• Starting from this release, Chat Server flex protocol is enabled in DMS configuration by default. This provides High Availability support with multiple Chat Servers. For more information on the settings, refer to the Upgrade Notes section. (DMS-652)
• DMS now allows administrators to specify an application cluster with multiple UCS instances in DMS connections configuration. (DMS-636)

Resolved Issues

This release contains the following resolved issues:

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DMS no longer uses the Service Unavailable state when shutting down. As a result, the Service Unavailable Solution Control Server (SCS) alarm is not fired by SCS. (DMS-645)

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Upgrade Notes

The following steps are required for upgrading DMS to 9.1.006.09 (see DMS High Availability configuration for detailed steps):

1. Run the SQL script provided in the ha_sql_scripts folder to interact with Interaction Server’s database.
2. Create and configure the GCTI_DMS_AppName custom property in the Configuration Server.
3. Connect DMS to the webapi port of all Chat Server instances.
4. Configure Chat Server High Availability using the instructions provided in the Deploying High-Availability Chat Server guide.