8.5.000.68

Workspace Plugin for Skype for Business Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/05/16	General	Under Shipping Control				X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Multimedia Connector for Skype for Business

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for storing incoming and outgoing Instant Messaging (IM) content through the Workspace Desktop Edition (WDE) in the Universal Contact Server (UCS) database when WDE is connected to UCS. See Handling IM Transcripts for details. (WPLYNC-555)
• Support for the Windows 10 64-bit Compatibility mode operating system. See the Supported Operating Environment: Multimedia Connector for Skype for Business page for more detailed information and a list of all supported operating systems. (WPLYNC-594)
• Support for the new configuration option, lync.voice-escalation-auto-answer, in the interaction-workspace section of the WDE application. This option specifies whether a voice escalation call is auto-answered (a value of true), or an agent answers a call manually (a value of false). By default, the option is set to true, and calls are auto-answered. (WPLYNC-519)

Resolved Issues

This release contains the following resolved issues:

---

If a call is transferred after a conference, it is now correctly displayed in the interaction window. Previously, it appeared as a consultation in the interaction window. (WPLYNC-364)

---

Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.68.

Supported Languages

See Release 8.5.0 Translation Support.