8.5.111.11
eServices Manager Plug-in for Administrator Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/30/16 | Hot Fix | X | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
You can now include the original message when replying to an email. Previously, eServices Manager Plug-in for Administrator truncated HTML and BODY tags, and improperly escaped HTML special characters, which caused the original message to be omitted. (KM-2632)
This release adds a new feature called ESERVICES_MANAGER/ESERVICES_MANAGER_ACCESS that limits user access to eServices Manager Plug-in for Administrator.
To use this feature create a Zip file for the plugin deployment using GAX:
- Create a temporary folder on your desktop.
- Copy the IP folder from the original location into the temporary folder.
- Copy the templates folder from the original location into the temporary folder.
- Zip the temporary folder.
Alternatively, contact Genesys Customer Care to obtain the required Zip file containing the installation package and associated templates.
To install the eServices Manager Plug-in for Administrator with the GAX Installation Wizard:
- Add the following option to the Genesys Administrator Extension (GAX) Application object:
Section name: asd
Option name: plugin_ip_list
Option value: eSMngrPlgnAdm64 (Windows host) or eSMngrPlgnAdm (Linux host) - Restart GAX.
- Upload the eServices Manager installation package (IP). If you have previously uploaded the IP, you must do so again now.
- Carry out the plugin installation process. To uninstall eServices Manager, use the general procedure for removing a plugin.
- Restart GAX.
To grant a user access to eServices Manager Plug-in for Adminstrator, assign the following privileges to the following users in GAX:
- COM/Access Configmanager
- ESERVICES_MANAGER/Genesys eServices Manager Plug-in for Administrator Access
See more information here:
https://docs.genesys.com/Documentation/GA/latest/Dep/GAXPlugins
https://docs.genesys.com/Documentation/GA/8.5.2/Dep/RolePrivileges (KM-2590)
The type for eServices Manager Plugin for Administrator templates was corrected to "184" -Genesys Administrator Server. ( KM-2759, KM-2524)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.111.11.