8.5.300.09

eServices Manager Plug-in for GAX Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/27/17	General			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for Red Hat Enterprise Linux 7 operating system. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
• You can now bulk import standard responses using an Excel file (xls/xlsx).
• eServices Manager now supports additional privileges for role-based access.
• You can now search for specific standard responses, field codes, and screening rules using various options and criteria.

Resolved Issues

This release contains the following resolved issues:

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The Marker option in the standard response HTML editor now functions properly. Previously, you could select this option but it did not highlight the selected text. (KM-3500)

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When updating screening rules, eServices Manager now correctly saves changes to assigned categories and relevancy levels. Previously in this scenario, GAX displayed an error. (KM-3494)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.09.