8.5.050.13

Voice Platform Media Control Platform Release Notes

Release Date	Release Type	Restrictions	AIX	HP-UX PA	HP-UX IPF	Linux	Solaris	Windows
12/20/13	Hot Fix					X		X

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Genesys Voice Platform

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New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• A new configuration parameter specifies the mode (HTTP or HTTPS) to be used for uploading recording files to Amazon s3 during MSML call recording.

  section: msml
  parameter: record.amazonpostmode
  Valid values: http (default) or https
  Takes effect: immediately / session

  Use this parameter to specify the mode (HTTP or HTTPS) used to upload recording files to Amazon s3 during MSML call recording.

  • Set to http to enable that mode.
  • Set to https to enable that mode.

  (GVP-20990)

• A new configuration parameter specifies the To Header mode (location of the Request URI parameters) for Third Party Call Recording:
  section: vrmrecorder
  parameter: toheadermode
  Valid values: legacy, uriparams, toparams, bothtoanduriparams
  Takes effect: immediately / session
  
  Use this parameter to specify the To Header mode (location of the Request URI parameters) for Third Party Call Recording.
  
  
  • Set to legacy to specify that the MCP will copy the Request URI of the INVITE request into the To Header (this is identical to pre-GVP 8.5.0 behavior).
  • Set to uriparams to specify that the Request URI parameters will be included in the Request URI part of the To Header.
  • Set to toparams (default) to specify that the Request URI parameters will be included in the To params of the To Header.
  • Set to bothtoanduriparams to specify that the Request URI parameters will be included in both the Request URI part of the To Header and the To params of the To Header.

  (GVP-20875)

Corrections and Modifications

This release also includes the following corrections or modifications:

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The Media Control Platform no longer terminates during an MSML call recording, when there is a race condition between the recording pause (conference modified) and disconnection (conference destroyed) (GVP-20954)

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MCP no longer terminates with a core dump when doing treatments. (GVP-20153)

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MSML file-based call recordings can now be played by Windows Media Player. (GVP 21044, GVP-21045)

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When uploading recording files to Speech Miner for analysis (as part of Genesys Interaction Recording), MCP no longer logs an ERROR and moves the envelope file used for encryption (*.pem) and the recording file to a "failed" location (i.e., the upload was considered a failure) even though the file was decrypted and PUT to Speech Miner correctly.

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This issue was related to the improper handling of CURL callback when requesting data for upload. (GVP-21023)

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A metadata post to the Recording Processor (as part of Genesys Interaction Recording) now works correctly on Linux when Chinese characters were present in the post content. Previously, the Recording Processor returned the error message 400 Bad Request. (GVP-21022)

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A metadata post to the Recording Processor (as part of Genesys Interaction Recording) is now enhanced to include custom parameters passed through MSML Request URI. All parameters in the MSML Request URI with the prefix rp. are passed along in the metadata post.

• MCP inserts all parameters with the prefix rp. inside the Parameters property of the metadata JSON that is sent to the Recording Processor.

• If a parameter with the same name is present in MSML gvp:param, then that value is used instead of the value of the parameter in the MSML Request URI.

(GVP-21015)

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