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CCAdv and WA Metrics

The tables on the following pages provide descriptions of the default (out-of-box) Contact Center Advisor and Workforce Advisor metrics:

For your reference, the following sections describe the Genesys intelligent Workload Distribution (iWD) metrics for queue activity (Interaction Queues) and agent group activity that are available in CCAdv/WA:

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This page was last modified on July 5, 2018, at 11:53.