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Genesys Pulse Advisors Metrics Reference Guide
This document contains the tables of metrics associated with Pulse Advisors Frontline Advisor, Contact Center Advisor, and Workforce Advisor.
Frontline Advisor Metrics
The default Frontline Advisor metrics are described on the following pages:
The default CCAdv/WA metrics are described on the following pages:
iWD Metrics Available in CCAdv/WA
Genesys intelligent Workload Distribution (iWD) metrics for queue activity (Interaction Queues) and agent group activity are described on the following pages:
Stat Server Definitions for Advisors Source Metrics
The default Advisors metrics use the Genesys statistics definitions that are described on the following pages: