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SCXML

Important
Version Tested: Outbound Contact Server 8.1.501.05

The test demonstrated a stable and proper working order of all listed products under the soft test conditions (modules not restarted; configuration parameters chosen correctly).

Test Conditions

  • One campaign with three agent groups was created.
  • Each group had 1,000 agents and used its own site.
  • The campaign used calling lists with 100,000 records.
  • Each campaign worked until there were undialed records in the calling list.
  • Agents had 60 seconds AverageTalkTime.
  • SCXML sript used: sample01.scxml (from the SCXML sample scripts distributed with OCS)
  • OCS Application/Annex/scxml/local_file_maxage = 600000
  • All other settings were default. Logging verbosity was set to standard.
  • Number of ports was unlimited.


Environment Version Computers
Outbound Contact Server 8.1.501.05 64b test53
Outbound Contact Server 8.1.300.12 and previous test47
Outbound Contact Manager 7.6.101.03 test26
StatServer 8.1.200.10 test26
Tserver G3 8.0.101.04 test26
DBServer 8.0.100.06 testarc
Configuration server 8.1.300.03 test24:5070 (DB81_ORS)
Data Base MS SQL testarc
Computers Description
testarc 2 x Intel Irwindale Xeon 3.2 GHz/2x2MB, 4 GB, 1 HDD x 400 GB SATA [system] SATA 3Ware RAID1 - 2 channel; 2HDD x 400 GB per channel, Dual GigEthernet, MS Windows Server 2003 Enterprise
test26 2 x Intel Xeon 3.2 GHz/Dual Core 2x2MB, 4 GB, 2 HDD x 160 GB SATA, Dual GigEthernet, MS Windows Server 2003 Enterprise
test24 2 x Intel Xeon 3.2 GHz/Dual Core 2x2MB, 4 GB, 2 HDD x 160 GB SATA, Dual GigEthernet, MS Windows Server 2003 Enterprise
test47 2 x Intel Xeon 3.2 GHz/2MB, 4 GB, 2 HDD x 80 GB SATA, Dual GigEthernet, MS Windows Server 2003 Enterprise
test53 2 x Intel Clovertown Quad Xeon X5365 3.0 GHz/L2=2x4MB, 20 GB RAM, 2 x SCSI HDD x 146 GB X 15K RPM, Dual GigEthernet, MS Windows Server 2008 R2

Testing

Hit Ratio

Answer probability 1
No answer probability 0
Busy probability 0
Answering machine probability 0
Average Talk Time 60

Performance

One Group Two Groups Three Groups
CPU% Mem (MB) CPU% Mem (MB) CPU% Mem (MB)
OCS 8.1.501.05 8.0 1437 25.5 2340 49.5 2900

One group, Two Groups, Three Groups Performance Tests

Dialing Speed

One group 14 dials/sec
Two groups 28 dials/sec
Three groups 42 dials/sec

Hit Ratio

Answer probability 0.33
No answer probability 0.34
Busy probability 0.33
Answering machine probability 0
Average Talk Time 60

Dialing Speed

One group 42 dials/sec
Two groups 84 dials/sec
Three groups 126 dials/sec

Performance

One Group Two Groups Three Groups
CPU% Mem (MB) CPU% Mem (MB) CPU% Mem (MB)
OCS 8.1.501.05 19.8 3300 46.8 3200 67.8 4000

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This page was last modified on 17 January 2018, at 12:53.