ICON
Important
Version Tested: Outbound Contact Server 8.1.501.05 with ICON
The test demonstrated a stable and proper working order of all listed products under the soft test conditions (modules not restarted; configuration parameters chosen correctly).
Test Conditions
- One campaign with three agent groups was created.
- Each group had 1,000 agents and used its own site.
- The campaign used calling lists with 100,000 records.
- Each campaign worked until there were undialed records in the calling list.
- Agents had 60 seconds AverageTalkTime.
- SCXML sript used: sample01.scxml (from the SCXML sample scripts distributed with OCS)
- OCS Application/Annex/scxml/local_file_maxage = 600000
- All other settings were default. Logging verbosity was set to standard.
- Number of ports was unlimited.
| Environment
|
Version
|
Computers
|
| Outbound Contact Server
|
8.1.501.05 64b
|
test53
|
| Outbound Contact Server
|
8.1.300.12 and previous
|
test47
|
| Outbound Contact Manager
|
7.6.101.03
|
test26
|
| StatServer
|
8.1.200.10
|
test26
|
| Tserver G3
|
8.0.101.04
|
test26
|
| DBServer
|
8.0.100.06
|
testarc
|
| ICON
|
8.1.500.04
|
acd-gim, acd-sip-icon-b, acd-fw-ptim
|
| Configuration server
|
8.1.300.03
|
test24:5070 (DB81_ORS)
|
| Data Base
|
MS SQL
|
testarc
|
| Computers
|
Description
|
| testarc
|
2 x Intel Irwindale Xeon 3.2 GHz/2x2MB, 4 GB, 1 HDD x 400 GB SATA [system] SATA 3Ware RAID1 - 2 channel; 2HDD x 400 GB per channel, Dual GigEthernet, MS Windows Server 2003 Enterprise
|
| test26
|
2 x Intel Xeon 3.2 GHz/Dual Core 2x2MB, 4 GB, 2 HDD x 160 GB SATA, Dual GigEthernet, MS Windows Server 2003 Enterprise
|
| test24
|
2 x Intel Xeon 3.2 GHz/Dual Core 2x2MB, 4 GB, 2 HDD x 160 GB SATA, Dual GigEthernet, MS Windows Server 2003 Enterprise
|
| test47
|
2 x Intel Xeon 3.2 GHz/2MB, 4 GB, 2 HDD x 80 GB SATA, Dual GigEthernet, MS Windows Server 2003 Enterprise
|
| test53
|
2 x Intel Clovertown Quad Xeon X5365 3.0 GHz/L2=2x4MB, 20 GB RAM, 2 x SCSI HDD x 146 GB X 15K RPM, Dual GigEthernet, MS Windows Server 2008 R2
|
| acd-gim
|
VM 4 core 8GB (135.225.57.135)
|
| ACD-SIP-ICON-B
|
VM 4 core 8GB (135.225.57.137)
|
| acd-fw-ptim
|
VM 4 core 8GB (135.225.57.118)
|
Test 1: 100% Answer
Hit Ratio
| Answer probability
|
1
|
| No answer probability
|
0
|
| Busy probability
|
0
|
| Answering machine probability
|
0
|
| Average Talk Time
|
60
|
Dialing Speed
| One group
|
14 dials/sec
|
| Two groups
|
28 dials/sec
|
| Three groups
|
42 dials/sec
|
Performance
|
|
One Group
|
Two Groups
|
Three Groups
|
|
|
CPU%
|
Mem (MB)
|
CPU%
|
Mem (MB)
|
CPU%
|
Mem (MB)
|
| OCS 8.1.501.05
|
8.0
|
1437
|
25.5
|
2340
|
49.5
|
2900
|
| ICON OCS
|
0.0
|
680.0
|
0.0
|
680.0
|
0.0
|
680.0
|
| ICON TS-1
|
6.3
|
630.0
|
6.1
|
630.0
|
6.0
|
630.0
|
| ICON TS-2
|
|
|
6.0
|
628.0
|
6.3
|
628.0
|
| ICON TS--3
|
|
|
|
|
6.0
|
628.0
|
| ICON cfg
|
0.7
|
592.0
|
1.8
|
645.0
|
4.2
|
772.0
|
Test 2
Hit Ratio
| Answer probability
|
0.33
|
| No answer probability
|
0.34
|
| Busy probability
|
0.33
|
| Answering machine probability
|
0
|
| Average Talk Time
|
60
|
Dialing Speed
| One group
|
42 dials/sec
|
| Two groups
|
84 dials/sec
|
| Three groups
|
126 dials/sec
|
Performance
|
|
One Group
|
Two Groups
|
Three Groups
|
|
|
CPU%
|
Mem (MB)
|
CPU%
|
Mem (MB)
|
CPU%
|
Mem (MB)
|
| OCS 8.1.501.05
|
19.8
|
3300
|
46.8
|
3200
|
67.8
|
4000
|
| ICON OCS
|
0.0
|
680.0
|
0.0
|
680.0
|
0.0
|
680.0
|
| ICON TS-1
|
11.4
|
632.0
|
11.7
|
632.0
|
10.5
|
632.0
|
| ICON TS-2
|
|
|
11.5
|
631.0
|
10.6
|
631.0
|
| ICON TS--3
|
|
|
|
|
10.8
|
632.0
|
| ICON cfg
|
5.5
|
910.0
|
7.6
|
910.0
|
13.9
|
922.0
|
