Set Default Destination
The sample below sets the default destination for calls.
<scxml version="1.0" xmlns="http://www.w3.org/2005/07/scxml"
xmlns:queue="www.genesyslab.com/modules/queue"
xmlns:dialog="www.genesyslab.com/modules/dialog"
initial="initial">
<state id="initial">
<transition event="interaction.added" target="routing">
<script>
_data.ixnid = _event.data.interactionid;
</script>
</transition>
</state>
<state id="routing">
<onentry>
<script>_genesys.session.setOptions(_data.ixnid,
'default_destination', '7102');</script>
<queue:default/>
</onentry>
<transition event="queue.default.done" target="exit">
<log expr="'DONE'"/>
<log expr="_event.data.targetselected"/>
</transition>
<transition event="error.queue.default" target="error"/>
</state>
<final id="exit"/>
<final id="error"/>
</scxml>
This page was last edited on August 14, 2014, at 20:21.
Comments or questions about this documentation? Contact us for support!
