Check If Special Day
The following SCXML strategy uses the isSpecialDay function from the session module.
<scxml version="1.0" xmlns="http://www.w3.org/2005/07/scxml"
xmlns:queue="www.genesyslab.com/modules/queue"
xmlns:dialog="www.genesyslab.com/modules/dialog"
initial="initial">
<state id="initial">
<transition event="interaction.added" target="check"/>
</state>
<state id="check">
<transition cond="_genesys.session.isSpecialDay('Call Center Open',
'Any Day', '', false)=='true'" target="routing"/>
</state>
<state id="routing">
<onentry>
<queue:submit priority="5" timeout="20">
<queue:targets type="dn">
<queue:target name="'7102'"/>
</queue:targets>
</queue:submit>
</onentry>
<transition event="queue.submit.done" target="exit">
<log expr="'DONE'"/>
<log expr="_genesys.ixn.interactions[0].voice.ani"/>
<log expr="'DONE'"/>
<log expr="_event.data.targetselected"/>
</transition>
<transition event="error.queue.submit" target="error"/>
</state>
<final id="exit"/>
<final id="error"/>
</scxml>
This page was last edited on August 14, 2014, at 20:21.
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