Logging Events

To permit the manual verification of License Reporting Manager operations, LRM generates log messages that report all significant events.

These significant events include the following:

• Event for Normal Operation:
  • Data collection from Interaction Concentrator (start and end times)
  • Data output into LRM Report Database (start and end times)
  • License Report File created
  • Genesys Entitlement File imported
  • Overuse alert generated
  • Gap detected

• Event for Error Conditions:
  • Data-source connection failure
  • Data-source data errors
  • Entitlement File data errors
  • LRM internal processing errors
  • LRM database connection failure
  • LRM database corruption
  • LRM application outage and recovery

To view actual log events for License Reporting Manager, see the Framework 8.1 Combined Log Events Help, which provides detailed information about log events that are associated with LRM.