Change History

This section lists topics that are new or that have changed significantly since the first release of this content.

New in Release 8.1.2

New topic:

• Agent Groups and Place Groups Calculations

New in Release 8.1.1

New topics:

• Enabled-Seat Measurement and Calculations

Changed topics:

• Product Overview has significantly changed.
• Starting and Stopping License Reporting Manager has significantly changed.
• LRM Troubleshooting Report was removed, because it is no longer included.
• Reporting was removed, because you can now manage reports through GAX.
• Agent Connector, Call Qualification Parking, Genesys Info Mart, Genesys Interactive Insights, Genesys Social Media, GVP Ports, High Availability, QM Call Recording have been added to Processing of Concurrent Seats.
• Data Restore has been removed from Data Backup.
• LRM Tasks and Related Procedures has changed.
• All procedures have changed in User-Defined Bundles.

New in Release 8.1.0

Changed topics:

• Starting LRM automatically from scheduled scripts on Linux has been added to Starting LRM.