Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Sample UI


Knowledge Center comes with a Sample UI, hosted on a sample website, which provides basic access to your installation of Knowledge Center and your configured knowledge base content. You can use it to test and demonstrate what Knowledge Center can do or as an example of how to integrate Knowledge Center access into your existing website.

The Sample UI is based on independent and easily configurable components. Its website was created using Bootstrap and works on all web browsers that support Bootstrap. See the Bootstrap documentation for details.

After you install your Knowledge Center Servers and configure the Knowledge Center Cluster, you can access the Sample UI sandbox via the following URLs:

The Sample UI is pre-configured to use a knowledge base with an ID of knowledgeFAQ.


You can use the Sample UI to:

  • Browse the site, either as an anonymous user or by authorizing yourself as a customer.
    To authorize, click the Log in link, enter your credentials, and click Confirm
    This is not a real site authorization, as Knowledge Center server will only use an email as a customerId to identify sessions in History records.
    Sample UI Login
  • To log out, click the link with your customer name and select "Logout"
    Sample UI Logout


Search for any QNA document using the search bar.

Conduct a search


  1. Enter a question in the search bar and Search or press Enter.
    Sample UI Search
  2. Review search results. You can use the No relevant result button to let Knowledge Center know that your search was unsuccessful. At the bottom of the page, there is a list of categories to which your search result documents belong.
    Sample UI Search Results


Open and Review a Document

Documents can be in plain text or rich text
Example of Rich Text
  • To expand the document, click the more link.
  • Send feedback about the relevance of a search, using the Yes/No link to Like or Dislike the quality of the search. IF you dislike an answer, you are asked to provide a comment to improve the Knowledge article.
    Negative Feedback Comment Field
  • Click the I need more help button to send a request for proactive help from Genesys Web Engagement.
    This feature has been created only for use in conjunction with Genesys Web Engagement. No real message will be sent without integrating your Knowledge Center installation with GWE.
  • Click on attachment names to open any attachments in the document. Attachments will open in a new window.
    Opening Attachments


To browse Categories click the "Categories" link from main page.

Sample UI Main Questions
Sample UI Categories
Sample UI Document Categories
This page was last edited on January 18, 2016, at 19:36.


Comment on this article:

blog comments powered by Disqus