Lookup Tables

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You can specify lookup tables that can be used in rules, custom attributes, and metrics. Lookup tables are simple key/label pairs and are displayed as dropdown controls. Although business rules are managed in the Genesys Rules System, it is still possible to create rule parameters that use values from iWD Lookup Tables. Example: the taskChannels parameter in the iWD Standard Rules Template presents the user with a list of task channels that are read from an iWD Lookup Table.

The taskChannels parameter is configured as a database type rule parameter. The configuration of that parameter instructs the Genesys Rules Authoring Tool how to query the iWD configuration database to retrieve the values of the out-of-the-box iWD Lookup Table called channels. To create additional rule parameters that will retrieve the values from other Lookup Tables, you can make copies of the taskChannels parameter and modify the SQL query, changing the name of the Lookup Table from channels to the name of your Lookup Table.

• Display Options
• Actions

Filters and Constraints

Configuration Server respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

1. Type the name or partial name of an object in the Quick Filter field.
2. Click the cube icon to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.

To select or de-select multiple objects at once, click Select.

Data Fields

Each entry is shown with the following data fields:

• Name—The element's name.

To add a new Lookup Table

Either:

• From the List view, click New and complete the Lookup Table's details.
• Display the details of a Lookup Table and click Clone, then edit the details.

To add a new key/label pair to a Lookup Table

Display the Lookup Table by selecting it, then click Add and complete the new details.

Other Actions

From this context you can Delete or Move this Lookup Table. You can move the Lookup Table only to another Tenant. Runtime IDs are not moved in the Move function—you must create a new one for theLookup Table in its new Tenant.

Warning

Deleting or Moving a Lookup Table can have huge implications for the operation of a contact center. Do not undertake these without serious consideration.

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Related Links

• Business Structure
• Data Mart
• Data Mart Dashboard

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