Transferring Calls

To consult, conference, or blind transfer active calls, click on the name of another agent in Ready state or select desirable Contact and a dialog box appears with the following options:

1. file:blind.png Blind transfer the call to the other agent and disconnect.
2. file:consultcall.png Consult with the other agent, put the customer on hold, and enable the remaining three options.
3. file:addcall.png Adds the customer to the conference along with the other agent.
4. file:transfercall.png Transfer the call to the other agent.
5. file:disconnectcall.png Disconnect the other agent and add the customer back to the call.