This page was last edited on October 31, 2023, at 13:33.
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The WWE option of Gplus Adapter for Salesforce is available in Salesforce Console and Salesforce Lightning. It provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Workspace Web Edition user interface and the following features:
Complete the following tasks to install and configure the adapter for the WWE option in your Genesys environment and in Salesforce.
Don't forget to test and confirm that your Workspace Web Edition configuration is valid and your required features are enabled.