Contact availability

Your Web Services and Applications solution must meet the following requirements to enable contact availability for contact resources of type User in the Contacts API:

• Your environment must include a connection to Stat Server.
• You have enabled statistics monitoring.
• Your statistics.yaml file contains the following definitions:

---
#internal stats
name: CurrentTargetState
statisticDefinitionEx:
    category: CurrentTargetState
    mainMask: "*"
    subject: DNStatus
    dynamicTimeProfile: "0:00"
    intervalType: GrowingWindow
objectType: AGENT
notificationMode: IMMEDIATE
notificationFrequency: 0
---
name: CurrentAgentState
notificationFrequency: 0
notificationMode: IMMEDIATE
objectType: AGENT
statisticDefinitionEx:
    category: CurrentState
    mainMask: "*"
    subject: DNAction

• You have enabled multimedia channel states monitoring (optional).
• The contact must have a device assigned and be logged in; otherwise, Web Services does not include the availability subresource.