Examples of Rule Template Development

This section provides the following examples of what a rule developer might configure in the Rules Development Tool:

• Example 1 - Condition and Action
• Example 2 - Function
• Example 3 - Using a JSON Object

More detailed information about how to configure rule templates is provided in the Genesys Rules Development Tool Help. For specific information about how rule templates are configured to be used with the Genesys intelligent Workload Distribution (iWD) solution, refer to iWD and Genesys Rules System.