This page was last edited on December 16, 2016, at 02:45.
Comments or questions about this documentation? Contact us for support!
The Adapter supports recording a call after a call is established. (It does not result in any changes to the call.)
Call Recording controls are standard Siebel Communications Toolbar buttons and are supplied as a part of the standard installation. Call recording controls were added to the Communication toolbar to support this ability.
Figure 1. Call recording toolbar.
The call controls function as described here. Note that only the Start Call Recording button is enabled until after you start recording a call.
Image | Function | Description |
---|---|---|
![]() |
Start or Resume Call Recording | Initiates a new recording session for the current established call or resumes a paused recording session. The voice media stream is saved to the file on the agent side. The file name is generated based on UUID of the call, ANI, DNIS, AGENTID, and so on. For details, please refer to ‘recording-filename’ option description in the SIP Server Deployment Guide. |
![]() |
Stop Call Recording | Click to stop a recording after the recording session is started. |
![]() |
Pause Call Recording | Click to pause the call recording session in progress. |
Note: If the phone calls ends during the recording, the corresponding recording session stops automatically.