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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table SDR_SURVEY_SCORES

Description

Introduced: 8.5.005. Supported in certain Genesys Engage cloud deployments only.

In partitioned databases, this table is not partitioned.


This dimension table enables Session Detail Record (SDR) facts to be described based on the scores that survey respondents provided, indicating the respondent's satisfaction with the agent, call, product, and company, as well as a recommendation score, which is used to calculate Net Promoter Score (NPS).

Tip
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Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List

Legend

Column Data Type P M F DV
ID NUMBER(10) X X
CREATE_AUDIT_KEY NUMBER(19) X X
IAGENTSCORE NUMBER(10) X -1
ICOMPANYSCORE NUMBER(10) X -1
ICALLSCORE NUMBER(10) X -1
IPRODUCTSCORE NUMBER(10) X -1
IRECOMMEDSCORE NUMBER(10) X -1

ID

The primary key of this table.

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

IAGENTSCORE

Based on KVP: survey_iAgentScore

The user satisfaction score for the agent.

ICOMPANYSCORE

Based on KVP: survey_iCompanyScore

The user satisfaction score for the company.

ICALLSCORE

Based on KVP: survey_iCallScore

The overall user satisfaction score for the call.

IPRODUCTSCORE

Based on KVP: survey_iProductScore

The overall user satisfaction score for the product.

IRECOMMEDSCORE

Based on KVP: survey_iRecommendScore

The user's rating score (on a scale of 0-10) of the company, product, or service. Used to calculate Net Promoter Score (NPS). Note that the word "recommend" is misspelled in the column name.

Index List

CODE U C Description
I_SDR_SURVEY_SCORES X Improves access time, based on the CREATE_AUDIT_KEY value.

Index I_SDR_SURVEY_SCORES

Field Sort Comment
IAGENTSCORE Ascending
ICOMPANYSCORE Ascending
ICALLSCORE Ascending
IPRODUCTSCORE Ascending
IRECOMMEDSCORE Ascending

Subject Areas

No subject area information available.

This page was last edited on January 10, 2020, at 20:48.
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