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GIM-SA-IxnResState-Ora.png

Interaction_Resource_State Subject Area

This subject area provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states.

Interaction_Resource_State Subject Area View Large

Subject Area Dimensional Model Tables

Table/View Description
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
INTERACTION_RESOURCE_STATE Allows facts to be described by the states of contact center resources, as resources are offered and handle interactions.
IXN_RESOURCE_STATE_FACT Provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states.
MEDIA_TYPE Allows facts to be described based on media type, such as Voice.
RESOURCE_ Allows facts to be described based on the attributes of contact center resources.
This page was last edited on January 10, 2020, at 20:48.

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