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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.



Introduced: 8.5.001. Supported in Genesys Cloud deployments only.
Modified: 8.5.010 (in Microsoft SQL Server, data type for the FINAL_DISPOSITION column modified in single-language databases and for the DISPOSITION_TYPE and DISPOSITION_CATEGORY columns in single- and multi-language databases); 8.5.007 (FINAL_DISPOSITION column added)

In partitioned databases, this table is not partitioned.

This dimension table enables Session Detail Record (SDR) facts to be described based on the disposition, which represents the status of the interaction at the time it exited the call flow. Each row describes one possible disposition, such as whether the interaction was routed to an agent or the caller hung up.

To assist you in preparing supplementary documentation, click the following link to download a comma-separated text file containing information such as the data types and descriptions for all columns in this table: Download a CSV file.

Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List


Column Data Type P M F DV
ID int X X
CREATE_AUDIT_KEY numeric(19) X X


The primary key of this table.


The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.


Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
The disposition, or status, assigned to a call when the caller exited the call flow. Possible values are:

  • default
  • System Error
  • Application Timeout
  • Terminated - Terminate Call
  • Terminated - Business Hours
  • Terminated - Special Days
  • Terminated - Emergency
  • Terminated - Menu Option
  • Abandoned in Self Service
  • Abandoned in Queue
  • Completed in Self Service
  • Routed to Agent
  • Routed to DN
  • Routing Incomplete
  • Default Routed
  • Routed to Voicemail

For more information about the disposition types and what they represent, see the Designer Summary Dashboard.


Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Custom disposition category that an application may specify, to help categorize user-specific outcomes of application. The values depend on the application. Below are examples of the values that an application might provide:

  • Transfer
  • Abandoned
  • Self Helped
  • Deflection
  • Missing

Index List

No indexes are defined.

Subject Areas

No subject area information available.

This page was last edited on January 10, 2020, at 20:48.


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