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Installing and Uninstalling

This chapter describes how to install, uninstall, and deploy the Genesys Integration Server (GIS) Application object.

GIS Installation and Deployment Options

The Genesys Integration Server can be installed and deployed on many different platforms and environments. Below you will find procedures for each of these options:

Installing GIS on a UNIX-Based Platform

Purpose
To install GIS as a SOAP stand-alone server, or a SOAP web module on Solaris, HP-UX, Linux, or AIX platforms.

Prerequisites

  • Before selecting a GIS:SOAP as a Stand-alone Server installation:
    • Configure at least one GIS:SOAP application in the Configuration Layer; otherwise, the installer will abort when it cannot find an Application object.
  • Before selecting a GIS:SOAP as a Web Module installation:
    • Define the JAVA_HOME environment variable to point to your Java SDK main directory. For instructions see, Setting the JAVA_HOME Environment Variable.
    • Configure at least one GIS:SOAP application in the Configuration Layer; otherwise, the installer will abort when it cannot find an Application object. Refer to the Genesys Framework 7.6 Deployment Guide for information on how to create an application object.
    • Install and start your application server.
    • Important
      Refer to the Genesys Framework 7.6 Deployment Guide for information on how to create an application object. Under WebLogic, you must deploy GIS as an exploded .war directory, not as a .war file. If you deploy GIS as a Web Module, you will not be able to use the Management Layer to start or stop GIS. However, you will be able to use the Management Layer to view GIS status.
  • Before installing GIS on a Red Hat Enterprise Linux 6 64-bit operating system, you must first install the Red Hat compatibility packages.


Start

  1. Open the appropriate folder for your platform on the installation CD. The folders are:
    • GIS/aix/
    • GIS/linux/
    • GIS/hp-ux/
    • GIS/solaris/
  2. Copy all files in the folder to your home directory.
  3. Locate and run the installation script, install.sh.
  4. When prompted for the GIS component to install,
    • for GIS as a SOAP Stand-alone Server, select: 1) SOAP (SOAP Protocol).
    • for GIS as a SOAP Web Module, select: 1) SOAP (SOAP Protocol).
  5. When prompted for the installation type,
    • for GIS as a SOAP Stand-alone Server, select: 1) Standalone server.
    • for GIS as a SOAP Web Module, select: 1) Web Module (Application Server deployment).
  6. When prompted for the hostname, confirm or enter the GIS host information.
  7. When prompted for your Configuration Server information, enter the Hostname, Network port, User name, and Password that you use to log into the Configuration Layer.
  8. From the list of applications configured for this host, select a compatible application.
    Important
    If no applications, or incorrect applications, appear here, verify the server-info-host value that you configured in the GIS Configuration Layer application.
  9. When prompted for the SOAP port:
    • for GIS as a SOAP Stand-alone Server, either accept the default or enter a different port number.
    • for GIS as a SOAP Web Module, the SOAP port prompt will not be displayed.
  10. When prompted for the shutdown port:
    • for GIS as a SOAP Stand-alone Server, either accept the default or enter a different port number.
    • for GIS as a SOAP Web Module, the shutdown port prompt will not be displayed.
  11. When prompted for the destination location for this installation:
    • for GIS as a SOAP Stand-alone Server, specify the path.
    • for GIS as a SOAP Web Module, the destination location prompt will not be displayed.
      • If you configured an installation path in your SOAP configuration object, you will be offered that path as a default.
      • If you are reinstalling to an existing directory, you will be offered a choice of backing up that directory’s contents, selectively replacing them, or wiping them clean.


    Important
    GIS does not support installation paths that contain spaces.
  12. When prompted for the target directory for the Web Application Archive:
    • for GIS as a SOAP Stand-alone Server, the target directory for the Web Application Archive prompt will not be displayed.
    • for GIS as a SOAP Web Module, enter the full path where you want the gis.war file placed.
  13. Follow the script’s remaining prompts to complete the installation.


End
Next Steps

Installing GIS on a Windows Platform

Purpose
To install GIS as a SOAP Stand-alone Server or as a SOAP Web Module on Windows platforms.
Prerequisites

  • Certain GIS services require a GIS:SOAP installation, see GIS Overall Architecture diagram and check whether your client application needs one of these services.
  • Before selecting a SOAP Stand-alone Server:
    • Configure at least one GIS:SOAP application in the Configuration Layer; otherwise, the installer will abort when it cannot find an Application object.
  • Before selecting a SOAP Web Module:
    • Define the JAVA_HOME environment variable to point to your Java SDK main directory. For instructions see, Setting the JAVA_HOME Environment Variable.
    • Configure at least one GIS:SOAP application in the Configuration Layer. Refer to the Genesys Framework Deployment Guide for information on how to create an application object.
    • Important
      If you deploy GIS as a Web Module, you will not be able to use the Management Layer to start or stop GIS. However, you will be able to use the Management Layer to view GIS status. This version of GIS supports WebLogic deployments only on Solaris.


Start

  1. Open the GIS\windows\ folder on the installation CD.
  2. Locate the setup.exe file and double-click it to start the Installation Wizard.
  3. Click Next on the Welcome page to begin the installation.
  4. If an instance of GIS already exists on this host, the Wizard presents a Maintenance Setup Type page. Select Install new instance of the application and click Next to install a new instance of GIS.
    If you choose to maintain an existing installation, you will be given the opportunity to uninstall that instance of GIS (see Uninstalling GIS as a SOAP Stand-alone Server from a Windows Platform for details).
  5. On the Select installation type page, select:
    • for GIS as a SOAP Stand-alone Server—Deploy GIS.SOAP (SOAP protocol) as standalone server
    • for GIS as a SOAP Web Module—Deploy GIS.SOAP (SOAP protocol) as Web Module
      and click Next.
  6. On the Connection Parameters to the Genesys Configuration Server page, specify the appropriate Host name, Port, User name, and Password. Click Next to continue.
  7. On the Select Application page, choose your GIS Application. Click Next.
  8. On the Choose Destination Location page, accept or override the default installation path. Click Next.
    Important
    GIS does not support installation paths that contain spaces.
  9. On the Genesys Integration Server Parameters page, confirm or override:
    • for GIS as a SOAP Stand-alone Server—the default Server Port and Shutdown Port for GIS:SOAP
      and click Next.
  10. Click Install to begin the installation (see Windows Service Setting.)
  11. Click Finish once the installation is complete, to exit the Wizard.


End
Next Steps

Deploying GIS in WebLogic

Purpose
To deploy GIS in the BEA WebLogic application server on Solaris.
Prerequisites

  • You must have GIS installed on your Solaris platform. Use Installing GIS on a UNIX-Based Platform. as a guide.

    Important
    In this release, deployment into WebLogic is supported on the Solaris platform only.


    If you are deploying the GIS:SOAP connector in WebLogic 8.1, you must do so using an exploded .war directory, as instructed below. Deploying a

    .war (web archive) file for this combination will not produce correct results.


Start

  1. Locate the gis.war file created by the GIS installer.
  2. For UNIX-based installations, this file is located in the directory specified in See When prompted for the target directory for the Web Application Archive: of Installing GIS on a UNIX-Based Platform.

  3. Unpack (“explode”) the gis.war file’s contents into a directory or subdirectory named gis_76.

    Important
    If your unpacking utility does not recognize the .war file, try changing that file’s extension to a .zip or .jar.
  • Start the WebLogic Server Administration Console for the domain in which you will be working.
  • In the WebLogic Server Console’s navigation tree (left pane), expand Deployments, right-click Web Application Modules, and select Deploy a new Web Application Module.
    This initiates the Deployment Assistant.
  • Use the Deployment Assistant to select the gis_76 directory/subdirectory into which you exploded gis.war’s contents in Step 2 above.
    The WebLogic Server will deploy all components that it finds in the selected directory and its subdirectories.
  • Click Target Application.
  • If your domain contains more than one server or (load-balancing) cluster, and you are prompted to Select targets for this Web Application Module: select the server or cluster onto which you want to deploy GIS, then click Continue. If you have only one server in your domain, ignore this step.
  • Enter gis in the Name field as the name for the Web Application.
    Important
    If you have more than one server or cluster in your domain, click the appropriate radio button to select whether you want to copy the file to each server. (Remember to change the application name for each copy in that copy’s own .../gis_76/conf/gis.properties file.)
  • Click Deploy.
    The WebLogic Server Console displays the Deploy panel, which lists deployment status and deployment activities for the Web Application. After a few seconds, the status will change to Success.
  • Point your browser to the following URL and verify that the GIS connector is starting:
    http://<your_deploymentserver_host>:<your_deploymentserver_port>/gis
    

  • End
    Next Steps

    Deploying GIS in WebSphere

    Purpose
    To deploy GIS in WebSphere regardless platform type.
    Prerequisites


    Start

    1. Open the WebSphere Administration Console, as follows:
      • For WebSphere 6.0.x, the default URL is: http://<WebSphere_host>:9061/ibm/console/
      • For WebSphere 7.0.x, the default URL is: http://<WebSphere_host>:9043/ibm/console/

      In the above examples, <WebSphere_host> represents the host where the WebSphere application server is running.

      Important
      If you need to modify the startup parameters, such as the CS host name or the CS port number, locate and edit the gis.properties file. Within your WebSphere directory structure, this file is located in the following subdirectory:
      .../AppServer/installedApps/<node_name>/<application_name>/ gis.war/conf/
    2. In the Administration Console’s navigation tree, click Applications > Install New Application. This displays the first of two Preparing for application install pages.
    3. On the first Preparing for application install page, specify the full path name of the GIS application source file (the .war file). The GIS .war file can be either on the client machine (the machine that runs the web browser) or on the server machine (the machine to which the client is connected). If you specify a .war file on the client machine, the Administration Console uploads the .war file to the machine on which the Console is running, and proceeds with application installation.
    4. On the Provide options to perform the installation page, click Next.
    5. On the Map virtual hosts for web modules page, click Next.
    6. On the Map modules to application servers page, select a target server or cluster for the GIS module from the Clusters and Servers list. Select the check box beside GIS Module.
    7. On the Summary page, verify the cell, node, and server onto which the GIS application module will install.
    8. Beside the Cell/Node/Server option, click Click here and verify the settings.
    9. Click Finish.
    10. On the Administration Console's taskbar, click Save to save the changes to your configuration. This registers the application with the administrative configuration, and copies application files to the target directory.


    End
    Next Steps

    Inspecting the Stand-alone Directory Tree

    Purpose
    To confirm that the installation of GIS as a SOAP Stand-alone Server was correct and complete.
    Prerequisites


    Start

    1. Locate and inspect the directory structure created during the Installation procedure. The directory structure is located under the top-level installation directory (for example, under /gcti/IntegrationSDK7.5/GIS/server/SOAP ):
      • bin/ contains all scripts used to start or stop the server, to set up environment variables, and to start or stop GIS as a Windows service.
      • conf/ contains all files used to configure Tomcat.
      • common/ contains various jar files that Tomcat uses.
      • logs/ contains log files that GIS and the Management Layer create.
      • server/ contains various jar files that Tomcat uses.
      • webapps/ contains the GIS web application directories and files:
        • gis/ the GIS application directory contains the following subdirectories:
          • conf/ contains all the configuration files that GIS uses.
          • html/ contains HTML pages for diagnostic reporting.
          • images/ contains the logo and various images used on the GIS home page.
          • licenses/ contains the licenses of the third-party toolkit that GIS uses.
          • WEB-INF/ contains:
            • classes/ contains precompiled .jsp files.
            • lib/ contains binary files that GIS uses.
            • soa/ail/ contains .jar and deployment-descriptor files for the Agent Interaction services.
            • soa/openmedia/ contains .jar and deployment-descriptor files for the Open Media Interaction services.
            • server-config.wsdd configures the various services in GIS.
            • soa.properties contains properties related to the service-oriented architecture, through which GIS exposes services.
            • web.xml provides configuration and deployment information for the web application.

      • Warning
        The directory tree listed above is required for the scripts and configuration files to work properly. Do not alter it.


    End
    Next Steps

    Inspecting the WebSphere Directory Tree

    Purpose
    To confirm that the installation of GIS in WebSphere was correct and complete.

    Prerequisites


    Start

    1. Inspect the directory tree. Installing GIS creates the following directory structure located under the top-level installation directory (which might be, for example, <WebSphere_home>/AppServer/):
      installedApps/<node_name>/gis.war contains the GIS web application directories and files:
      • gis.war/ the GIS application directory contains the following subdirectories:
        • conf/ contains all the configuration files that GIS uses.
        • html/ contains HTML pages for diagnostic reporting.
        • images/ contains the logo and various images used on the GIS home page.
        • licenses/ contains the licenses of the third-party toolkit that GIS uses.
        • META-INF/ contains the GIS archive’s manifest file.
        • WEB-INF/ contains:
          • classes/ contains precompiled .jsp files.
          • lib/ contains binary files that GIS uses.
          • soa/ail/ contains .jar and deployment-descriptor files for the Agent Interaction services.
          • soa/openmedia/ contains .jar and deployment-descriptor files for the Open Media Interaction services.
          • ibm-web-bnd.xmi contains WebSphere binding information.
          • ibm-web-ext.xmi contains WebSphere extensions information.
          • server-config.wsdd configures the various services in GIS.
          • soa.properties contains properties related to the service-oriented architecture, through which GIS exposes services.
          • web.xml provides configuration and deployment information for the web application.
    2. Warning
      The directory tree listed above is required for the scripts and configuration files to work properly. Do not alter it.


    End
    Next Steps

    Inspecting the WebLogic Directory Tree

    Purpose
    To confirm that the installation of GIS in WebLogic was correct and complete.
    Prerequisites


    Start

    1. Inspect the directory tree. Installing GIS creates the following directory structure located under your WebLogic home directory:
      • conf/ contains all the configuration files that GIS uses.
      • html/ contains HTML pages for diagnostic reporting.
      • images/ contains the logo and various images used on the GIS home page.
      • licenses/ contains the licenses of the third-party toolkit that GIS uses.
      • WEB-INF/ contains:
        • classes/ contains precompiled .jsp files.
        • lib/ contains binary files that GIS uses.
        • soa/ail/ contains .jar and deployment-descriptor files for the Agent Interaction services.
        • soa/openmedia/ contains .jar and deployment-descriptor files for the Open Media Interaction services.
        • server-config.wsdd configures the various services in GIS.
        • soa.properties contains properties related to the service-oriented architecture, through which GIS exposes services.
        • web.xml provides configuration and deployment information for the web application.
        • weblogic.xml provides configuration and deployment information for the web application.
    2. The directory tree listed above is required for the scripts and configuration files to work properly. Do not alter it.


    End
    Next Steps

    Checking the GIS Log Files

    Purpose
    To check the GIS log files to confirm that your GIS server has started successfully.
    Prerequisites


    Start

    1. In the WebLogic Server Console’s navigation tree, select the server that you created in See Enter gis in the Name field as the name for the Web Application. on See Enter gis in the Name field as the name for the Web Application..
    2. Select the Control tab.
    3. Select Remote Start Output .
    4. Select View Server Output .


    End
    Next Steps

    Uninstalling GIS as a SOAP Stand-alone Server from a Windows Platform

    Purpose
    To uninstalling GIS as SOAP Stand-alone Server from a Windows Platform.
    Prerequisites


    Start

    1. Stop GIS. (See Stopping GIS for details.)
    2. From the Windows Control Panel, launch the Add/Remove Programs applet, select Genesys Integration Server, and select Remove .
    3. Manually remove any files that were not created by the installation script, including: log files, the license file, and any other files you may have installed to support GIS and the Statistics SDK, Configuration SDK, or Interaction SDK Services.


    End

    Uninstalling GIS as a SOAP Stand-alone Server from a UNIX-Based Platform

    Purpose
    To uninstall GIS as a SOAP Stand-alone Server from a UNIX-based Platform.
    Prerequisites


    Start

    1. Stop GIS. (See Stopping GIS for details.)
    2. Open the GIS home directory and manually remove all files.


    End

    Uninstalling GIS from a WebSphere Application Server

    Purpose
    To uninstall GIS from a WebSphere application server.
    Prerequisites


    Start

    1. If you choose to use the provided Websphere Uninstall Script instead of using the recommended WebSphere Administration Console , navigate to the WebSphere server /bin subdirectory.
    2. At the command line, enter one of the following commands, depending on your operating system. Here, <ApplicationName> represents the name that you originally used to deploy GIS into the web application server:
    3. Windows: wsadmin.bat -c “$AdminApp uninstall <ApplicationName>”
      UNIX: wsadmin.sh -c “\$AdminApp uninstall <ApplicationName>”


    End
    Next Steps

    • This uninstall procedure does not remove any files that were not created by the original installation script—such as the log files, license file, and any other files you may have installed to support the Genesys Statistics SDK, Configuration SDK, and/or Interaction SDK products. You must remove these files manually.

    Uninstalling GIS from a WebLogic Application Server

    Purpose
    To uninstall GIS from a WebLogic application server.
    Prerequisites


    Start

    1. In the navigation tree of the WebLogic Server Console (left pane), expand Deployments.
    2. Right-click on the Web Application Modules .
    3. Select the existing GIS Web Application Module .
    4. On the right pane, select the Deploy tab and stop the associated server.
    5. Once stopped, right click on the GIS Web Application Module on the left pane and select “Delete …”.
    6. Confirm the deletion of GIS by clicking the Yes button on the right pane.


    End
    Next Steps

    • This uninstall procedure does not remove any files that were not created by the original installation script—such as the log files, license file, and any other files you may have installed to support the Genesys Statistics SDK, Configuration SDK, and/or Interaction SDK products. You must remove these files manually.

    Setting the JAVA_HOME Environment Variable

    Purpose
    To set the JAVA_HOME environment variable for your specific operating system. This will allow your operating system to reference the absolute path to the JRE or Java SDK main directory.

    Important
    For UNIX-based platforms, you must also set the value of the JAVA_HOME environment variable to the absolute path to the JRE or Java SDK main directory. The actual steps to set an environment variable can vary depending on the platform and shell being used.


    Start

    1. On Windows 2000 or Windows 2003, open your Windows Control Panel.
    2. Double-click System to open the System Properties dialog box.
    3. Select the Advanced tab.
    4. Click the Environment Variables button.
    5. Locate the JAVA_HOME entry in the System Variables pane.
    6. If the JAVA_HOME entry does not exist, then click NEW .
      Otherwise, select the JAVA_HOME entry and click EDIT .

    7. Enter the variable name and path to your Java installation in the available text boxes.
    8. If you have deployed GIS as a Web Module, point to your Java SDK main directory.

    9. Click OK to save the variable settings.
    10. Click OK to close the Environment Variables dialog box.
    11. Click OK to close the System dialog box.


    End
    Next Steps

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    This page was last modified on April 26, 2018, at 19:55.