Table of Contents

See the Change History page to get the list of modifications for this document.

Interaction SDK Java Deployment Guide

• Intended Audience
• Chapter Summaries
• List of Procedures

AIL, MIL, and QIL Basics

• API Roles and Components
  
• Agent Interaction (Java API)
  
• Media Interaction (Java API)
  
• Queued Interaction (Java API)
  
• Tasks and Their Related Procedures
  

Installing and Configuring Interaction SDK Components

• Configuration and Installation
  

Install and Configure Custom Applications

• Configuring TLS
• Setting up VoIP Support
• Setting up your SIP Communication Server
• Configuring for your Specific Switch
• Running MIL and QIL on the Same JVM
• Starting MIL in Server Mode
• Configuring External Service Protocol Request

The Properties Tab

• The Properties Tab
• Configuring the Tenants Tab for N-Tier Deployment of AIL using the Standard Method
• Configuring the Tenants Tab for N-Tier Deployment of AIL using Alternative Methods
• Configuring Contact Look Up or Creating Voice Interactions

Switch-Specific Support Configuration

• Switch-Specific Support Configuration

Locating your SDK Component Files

• Locating your SDK Component Files

Configuring the Options Tab

• Configuring the Options Tab for AIL
  
• Configuring the Options Tab for MIL
  
• Configuring the Options Tab for QIL