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Switch-Specific Support Configuration

For full support of the following switches, configure the Place that the agent will log into as described in Switch-Specific Support.
 

Switch-Specific Support

Switches

DN in Configuration Manager

Agent Login in Configuration Manager

DN ID Reflected

2 DNs (1 Extension and 1 Position)

Nortel Symposium
Nortel Meridian
Nortel Communication Server 2000 (formerly DMS100)
NEC APEX
NEC SV700

2 DNs:

  • 1 Extension
  • 1 ACD Position

No constraint

1 Voice DN (ACD Position number)

1 DN or More

Ericsson MD110

1 DN or more:

  • 1 Extension (ODN)
  • n= 0/1 ACD Positions (ADN)

No constraint

1 Voice DN (Extension number)

1 DN (1 Extension or 1 Position)

Alcatel A4200 emulated
Aspect Call Center
Avaya Definity G3
Cisco CallManager
Dharma
EADS Telecom M6500
EADS (Intecom) E
EADS (Intecom) Point Span
Fujitsu F9600
Mitel SX-2000
Mitel MN-3300
Philips Sopho iS3000
Siemens HiPath 3000
Siemens Realitis-DX iCCL
Rockwell Spectrum
Siemens Hicom 300E/300H
Siemens Hipath 4000 CSTA 3
SIP Communication Server
Tenovis Integral 33 Substitute

1 DN:

  • 1 Extension or
  • 1 ACD Position

No constraint

1 Voice DN (Extension number or ACD Position number)

Alcatel-Specific

Alcatel A4400 standard

In switch:

  • 1 Extension
  • 1 ACD Position

In place:

  • Shortcut to Extension
  • Shortcut to ACD Position

Login ID equal to ACD Position number

1 Voice DN (ACD Position number)
agent substitute= false

Alcatel A4400 Agent Substitute

In switch:

  • 1 Extension
  • 1 ACD Position

In place:

  • Shortcut to Extension only

Login ID equal to ACD Position number

(T-server option: agent-substitute=
true )
Extension if logged out
Position if logged in
DNs are removed or added accordingly

Alcatel A4400 Agent emulated

In switch:

  • 1 Extension

In place:

  • Shortcut to Extension

No defined position for login ID

1 Voice DN (Extension)
agent-substitute= true/false

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This page was last modified on 7 January 2014, at 09:04.