Importing User Data from External Sources
This section describes how to create user records in the Genesys configuration that are required when using a RADIUS or LDAP external authentication system.
To authenticate a user in a Genesys program using one of the external authentication systems (RADIUS or LDAP), create in the Genesys configuration a user record that matches a record in the external authentication system.
When you create the user record, you must specify the following properties:
|User name||Corresponds to name in the XML schema.|
This property is the user's Genesys logon ID, and it uniquely identifies the user in the Genesys configuration. It must be unique across the entire configuration.
|Employee ID||Corresponds to employeeID in the XML schema.|
This numeric user ID is assigned by the user's company. This ID does not participate in authentication, but is still required by Configuration Server.
|External User ID||Corresponds to externalID in the XML schema.|
Required only by LDAP configuration.
|Password||Required only if allow-empty-password option is false. If additional password rules are configured at the Server or Tenant level, the password must comply with these rules, even though the password is not being used if the user is being authenticated externally. If the password does not comply with these rules, the user account will not be created.|
Creating a User Record in the Genesys Configuration
Use Genesys Administrator to create user records manually. You can create each user record in Genesys Administrator, one by one. To do this, create a User object under one of the folders designated to store Users information. Or, you can create users in a .csv file, being certain to include values for all mandatory fields. Then use the Agent Import Wizard in Genesys Administrator to import the data into Genesys Administrator. Refer to Genesys Administrator Help for information about importing users in Genesys Administrator.