Add a Widget

Important

You require the appropriate user privileges to perform this action. Available options depend on privileges.

Avoid creating widgets that contain a large number of Objects. Genesys recommends you restrict the number to a maximum of 100 Objects.

1. Click on the right corner of the dashboard tab and select Add a Widget.
2. Choose a predefined widget template or define your own.
3. Click Next.
4. Select the objects to include by individual object or by group.
5. Click Next.
6. Select the statistics to include. You can change the default order of the statistics.
   Important

   You should select at least one non-string statistic.

   Excluding a statistic that is required in the calculation of another statistic creates errors.

7. Click Next.
8. Edit the Widget Title.
9. Select the Widget Type to display:
   • List Widget—Displays either one statistic for many objects or many statistics for one object, depending on the value of the Headline type option. The Headline type option is available if the widget has objects selected individually, not by group.
   • Donut Widget—Displays either one statistic for three top objects and a sum the remaining objects or the values of four defined statistics for one object, depending on the value of the Cycle By option.
   • KPI Widget—Displays either one statistic for several objects or several statistics for one object, depending on the value of the Cycle By option. The Cycle By option is available if the widget has objects selected individually, not by group.
   • Grid Widget—Displays a grid listing objects in rows with statistics in columns.
   Important

   The maximum value for the bar charts in List and KPI widgets is the maximum value of all the objects selected for the statistic in this widget or maximum value of the alert configured for this widget.
10. Select the remaining parameters as defined by the Widget Type.
11. Select the Widget refresh rate (seconds).
12. Select the statistics for alerts and define the alert values (from 1 to 3).
13. Preview the widget to confirm the result.
14. Click Finish.