Miscellaneous Function Migration

The table below describes how migration is handled for IRD Functions in the Miscellaneous category as defined in the Universal Routing 8.1.x Reference Manual.

Function Name	Functional Module Mapping	Automatic Migration	Update Required	Comments/Manual Steps Required
ActiveServerName	_genesys.session.activeServerName	Auto
Alarm	Log Block	Auto		label = Alarm Number; expr = Alarm Message; level = 5 for alarm. For more information, see the Orchestation Server SCXML Technical Reference.
AnswerCall	SubRoutine Block	Auto		The block invokes a bundled subroutine that uses <ixn:accept>
CheckAgentState	_genesys.queue.checkAgentState()	Auto
ClearTargets	SubRoutine Block	Auto		The block invokes a bundled subroutine that uses <queue:cancel>
ClearUpdateTrigger	Not Supported	-
CountSkillInGroup	_genesys.queue.countSkillInGroup()	Auto
CreateSkillGroup	_genesys.queue.createSkillGroup()	Auto
Delay	Pause Block	Auto
ExpandGroup	_genesys.queue.expandGroup()	Auto
ExpandWFActivity	_genesys.queue.expandActivity()	Auto
ExtrouterError	_genesys.queue.extRouterError()	Auto
ExtrouterStatus	_genesys.queue.extRouteStatus()	Auto
GetLastErrorInfo	App_Last_Error_Event system variable in Composer	Auto		getLastException() function (Composer 8.1.2) can be used instead. See Composer Help wiki for more details. In certain cases like error.queue.submit event with error property "0013 Remote Error", the "description" property of the event will be populated with URS/IRD compatible error information. Consult Orchestration Server documentation for more details.
GetPriority	SubRoutine Block	Auto		The block invokes a bundled subroutine that uses <queue:query>
GetSkillInGroup	_genesys.queue.getSkillInGroup()	Auto
JumpToTenant	Not Supported	-		This function cannot be migrated as the Orchestration Platform does not support it.
JumpToStrategy	Not Supported	-		This function cannot be migrated as the Orchestration Platform does not support it.
MultiSkill	-	Manual		Use CreateSkillGroup() with the absence of an agent group, or regular ECMAScript String expressions to build the required string.
OnCallAbandoned	-	Manual		The interaction.deleted event can be used to create logic for processing this condition.
OnRouteError	_genesys.queue.onRouteError()	Auto
Print	SCXML State block that uses <log>	Semmi-auto		Single parameter migration is supported. In case of multiple arguments or an expression, the SCXML block is created and the IRD expression is written to it as a comment. A <log> tag should be added to the body of the block. For example, <loglevel="5"label="print"expr="'Hello' + ' ' + 'world' + '!'"/>
Rand	irdRand()	Auto
ReleaseCall	App_Terminate_Ixn_On_Exit system variable in Entry block	Auto		This variable is set to "1" which cause the Exit block to use <ixn:terminate> to stop the interaction.
ResetBusyTreatments	-	-		Not supported by Orchestration.
SelectTargets	-	Manual		Use ORS function: _genesys.queue.selectTargets()
SelectTargetsByThreshold	-	Manual		Use ORS function: _genesys.queue.selectTargetsByThreshold()
SendEvent	Not Supported	-
SendRequest		Manual		Various actions may be accomplished using the existing <ixn:xx> and <resource:xxx> actions defined within the SCXML Language Spec.
SeverStatus	-	Manual		Use ORS function: _genesys.session.serverStatus()
SetDelayedAttach	-	-		Not Supported
SetInteractionAge	_genesys.queue.setInteractionAge()	Auto
SetLastError	ECMAScript block	Auto		The block sets the App_Last_Error_Event system variable to the specific error.
SetUpdateTrigger	-	-		Not Suppported.
SuspendForEvent	SubRoutine Block	Auto		The block invokes a bundled SCXML subroutine.
TargetComponentSelected	App_Last_Target_Component_Selected system variable	Auto		Composer keeps track of the selected component via the App_Last_Target_Component_Selected variable.
TargetObjectSelected	App_Last_Target_Object_Selected system variable	Auto		Composer keeps track of the selected via the App_Last_Target_Object_Selected variable.
TargetSelected	App_Last_Target_Selected system variable	Auto		Composer keeps track of the selected target via the App_Last_Target_Selected variable.
Timeout	-	Manual		A SCXML State block with a <send> tag can be used.
UpdateScript	-	Manual		Update appropriate values in _genesys.ixn.interactions[x].udata property (key name - MyScript) - The value of this key-value pair will be the configuration layer DB ID of the Script object to be used. This ID will be gotten by Composer and set in the session's logic to set the pair in the interaction.udata property.
UseAgentState	_genesys.queue.useAgentState()	Auto
UseAgentStatistics	_genesys.queue.useAgentStatistics()	Auto
VQSelected	App_Last_VirtualQ_Selected system variable	Auto		Composer keeps track of the selected virtual queue via the App_Last_VirtualQ_Selected variable.