Jump to: navigation, search

CallInfo Function Migration

The table below describes how migration is handled for IRD Functions in the CallInfo category as defined in the Universal Routing 8.1.x Reference Manual.

CallInfo Function Functional Module Mapping Automatic Migration? Update Required? Comments/Manual Steps Required
ACDQ _genesys.ixn.interactions[x].voice.acdq Auto
ANI _genesys.ixn.interactions[x].voice.ani Auto
Attach _genesys.ixn.interactions[x].udata Auto May use _genesys.ixn.setuData() to attach data directly.
BearerCapability _genesys.FMname.interactions[x].xdata (BEARER_CAP) Auto
BusinessData _genesys.ixn.interactions[x].udata Auto
BusinessDataINT _genesys.ixn.interactions[x].udata Auto
CallID _genesys.ixn.interactions[x].voice.callid Auto
CallType _genesys.ixn.interactions[x].FMObjectname.type Auto


 

CallUUID _genesys.ixn.interactions[x].g_uid Auto
CED _genesys.ixn.interactions[x].voice.ced Auto
ConnID _genesys.ixn.interactions[x].voice.connid Auto
DeleteAttachedData Use ECMAScript delete function

on _genesys.ixn.interactions[x].udata.xxxx

Auto May use _genesys.ixn.deleteuData() or the explicit property or Use ECMAScript delete function on _genesys.FMname.interactions[x].udata.xxxx property.
Dest _data._dest Auto

Note: Composer 8.1.2 will change this mapping to _genesys.ixn.interactions[InteractionID].parties[InteractionID + '-1'].device In earlier releases, the final expression can be changed to this value manually.

DNIS _genesys.ixn.interactions[x].voice.dnis property

or _genesys.ixn.interactions[x].contactedaddr

Auto
ExtensionData _genesys.ixn.interactions[x].xdata Semi-Auto _genesys.FMname.interactions[x].xdata property can be used to obtain the

extension data as well as the datamodel if the datamodel has been mapped correctly with the corresponding id's for the event.

ExtensionAttach _genesys.ixn.interactions[x].xdata No Not Supported. No setXData() function defined. We currently have no means, other than implicitly via the data model, to attach xdata to an interaction and no explicit methods of setting it (i.e., no setXData() function defined).
ExtensionUpdate _genesys.ixn.interactions[x].xdata No Not Supported. No setXData() function defined. We currently have no means, other than implicitly via the data model, to attach xdata to an interaction and no explicit methods of setting it (i.e., no setXData() function defined).
FirstHomeLocation Not Supported
GetCurrentSwitch _genesys.ixn.interactions[x].location.media_server Auto
GetCurrentTServer _genesys.ixn.interactions[x].location.control_server Auto
CustomerSegment _genesys.ixn.interactions[x].udata property

("CustomerSegment")

Auto
GetMediaType _genesys.ixn.getMediaIntValue

(_genesys.ixn.interactions[x].MediaFM.media)

Auto
GetRoutingPoint _genesys.ixn.interactions[InteractionID].parties[InteractionID + '-1'].device Auto InteractionID is a system variable in Composer to keep track of the 'current' interaction
GetServiceObjective _genesys.ixn.interactions[x].udata property ("ServiceObjective") Auto
GetServiceType _genesys.ixn.interactions[x].udata property ("ServiceType") Auto
InformationDigits _genesys.ixn.interactions[x].xdata (INFO_DIGITS) property Auto
InteractionData _genesys.ixn.interactions[x].udata Auto
InteractionDataINT _genesys.ixn.interactions[x].udata Auto
LATA _genesys.ixn.interactions[x].xdata (LATA) property Auto
NPA _genesys.ixn.nPA() Auto This function expects the ANI to be provided and so is not directly equivalent to that within IRD. As such, the IRD function would need to be replaced with something like this: _genesys.ixn.nPA(_genesys.ixn.interactions[x].voice.ani)
NPANXX _genesys.ixn.nPANXX()
Orig

_genesys.ixn.interactions[InteractionID].voice.ani

Auto
OtherTrunk Not Supported. Not Documented. Used in IRD 8.0.100.12.
PACCode _genesys.ixn.interactions[x].voice.ced Auto
PACType _genesys.ixn.interactions[x].xdata (PAC_TYPE) property Auto
RequestType Auto
SetHomeLocation Not Supported.
StateCode _genesys.ixn.interactions[x].xdata (STATE_CODE) Auto
ThisTrunk Not Supported. Not Documented. Used in IRD 8.0.100.12.
UData _genesys.ixn.interactions[x].udata Auto
UDataINT _genesys.ixn.interactions[x].udata Auto
Update _genesys.ixn.interactions[x].udata Auto May use _genesys.ixn.setuData()
UpdateBusinessData Not Supported. Deprecated. May use _genesys.ixn.setuData()
UpdateInteractionData _genesys.ixn.interactions[x].udata Auto May use _genesys.ixn.setuData()
This page was last edited on January 28, 2014, at 13:58.
Comments or questions about this documentation? Contact us for support!