To work with Genesys Mobile Services (GMS), you must ensure that your system meets the software requirements established in the Genesys Supported Operating Environment Reference Manual, as well as meeting the following minimum requirements:
The following are minimum requirements:
- CPU: Quad core
- Memory: 4GB
- Disk: 160GB
- At least 2-3 nodes recommended for redundancy and availability
- Before 8.5.103, Callback requires JDK 7.
- Starting in 8.5.103, Callback requires JDK 8.
- Cassandra 2.x: Tested version is 2.2.9
In addition to having a Genesys Management Framework 8.1 environment installed and running, the following table lists the Genesys components that are used with a GMS installation.
|Genesys Component||Minimum Version Required||Comments|
|Orchestration Server (ORS)||8.1.400.26|| Optional, installed and running:
ImportantYou need a minimum of ORS 8.1.300.30 to be able to do Load Balancing with GMS.
|Universal Routing Server (URS)||8.1.400.39||Mandatory, required for the GMS services and if you plan to use URS-based dialing in Callback applications.|
|Interaction Routing Designer (IRD)||8.1.400.26||Mandatory, required for strategies running on URS.|
|Chat Server||8.1.000.26||Used for Chat support.|
|8.5.105+||Required if you plan to use features related to file management.|
|8.5.109+||Required if you plan to use Digital Channels Chat over CometD API feature.|
|Interaction Server||22.214.171.124||Used for Chat support.|
|Stat Server||8.x||Used to obtain statistics.|
|Media Server||8.1.410.33||Used for Callback services, in order to play treatments and use Call Progress Detection (CPD) for outbound calls.|
|Resource Manager||8.1.410.13||Used for Callback services, in order to play treatments and use Call Progress Detection (CPD) for outbound calls.|
|Workspace Desktop Edition||(optional) 126.96.36.199||Support for Genesys Callback. This component is not mandatory.|